Wednesday, September 30, 2009

Whatever may be said in praise of poverty, the fact remains that it is not possible to live a really complete or successful life unless one is rich. Wallace D. Wattles

Monday, September 28, 2009

You can win more friends with your ears than with your mouth.

Friday, September 25, 2009

Successful People Deserve It...

We are all successful. We all deserve what we set out to have in our lives.

But... What do you really want? Do you believe that you deserve it?

1. What do you really want? Clearly define what you want in your life that you don't already have. Maybe you want more time with your family, but what specifically does that mean? It may mean enjoying dinner every night with your family or enjoying weekends together. Clearly define it, so you can aim for your goal.

Time costs money. Therefore, any goal with time in it will cost you money to have it. Be clear on how much money days off with your family will cost you. You will then be able to put a dollar figure on your time and set a real goal.

2. Do you believe you deserve it? This is the point where many people might say, "of course, I deserve it." But without truly believing that more money or more time or whatever can really be yours, you will not get it. In a way, you are striving for a goal that will never be yours because you feel deep inside that you don't deserve it.

Start today with feeling that you deserve it. You can have as much as the next very successfully wealthy person. You are just as deserving to have a life by design, just believe it!

To your success and abundance!

Thursday, September 24, 2009

Satisfaction comes from enough action. Jack Canfield

Wednesday, September 23, 2009

Salespeople Who Engage Customers

by Benson Smith and Tony Rutigliano
Excerpted from Discover Your Sales Strengths (Warner Books, 2003)

How do great sales reps create customer engagement? Gallup’s researchers have identified four emotional dimensions that comprise customer engagement. These dimensions begin with Confidence and move on in order to Integrity, Pride, and Passion. Together, these are the building blocks of customer engagement. Without question, high levels of customer engagement represent a tough benchmark to meet. In the various industries we studied, the number of “fully engaged” customers has ranged from the single digits (around 6% to 8%) to as high as 35% to 40%. Contrast that with the 80% of customers reportedly “satisfied” in these same industries.

In order to assess the level of customer engagement, our researchers first undertook a comprehensive research and development effort in which they tested a series of statements that had been used at various times to indicate the emotional “attachment” felt by a customer. The following eight statements turned out to be the best indicators of the important emotional connection between the customer and a company. Take a moment and imagine that you are one of your company’s customers. Fill in your company’s name in the blank and read each statement.

1. [ _________ ] is a name I can always trust.

2. [ _________ ] always delivers on what it promises.

3. [ _________ ] always treats me fairly.

4. If a problem arises, I can always count on [ _________ ] to reach a fair and satisfactory resolution.

5. I feel proud to be a [ _________ ] customer.

6. [ _________ ] always treats me with respect.

7. [ _________ ] is the perfect company for people like me.

8. I can’t imagine a world without [ _________ ].

How many of your customers would strongly agree to all eight statements? You can see why high levels of customer engagement represent a very tough standard to meet, and why it’s much easier to “satisfy” customers than it is to “fully engage” them.

Customers respond to these statements based on their experiences -- experiences with the product (service) and experiences with people. In some businesses, such as the airline industry, customers may deal with many different people every time they purchase a ticket or fly on a plane. Every time there is contact, engagement can be affected for better or worse. In businesses in which customers deal principally with a single salesperson, however, those salespeople have enormous impact on customer engagement. So, in many industries, customers are really saying, “My salesperson is someone I can always trust,” or “My salesperson always delivers on what he or she promises.”

Building customer engagement is not a “sometimes” thing. Notice that the word “always” appears in five of the eight statements. That’s intentional. Our research has shown that trust has to be there all the time or there is no trust. The same is true of respect, confidence, fair treatment, and the other practices implied by these important statements.

Consistency is clearly important in building customer engagement. Every time we have an interaction with a customer, we are either building engagement or eroding it.

Is this simply a matter of liking the salesperson?

Don’t customers really buy, as the old saying goes, from people they like? The answer to that question is a straightforward yes and no! Having your customers like you is a big advantage, but lots of customers are not looking to become best friends with salespeople. Customer engagement relates to the company and its products and services, and not only to the salesperson. Even if your customers “love” you, they still have to feel strongly engaged in what you’re providing if you want some assurance that they will continue to buy.

Sometimes salespeople make the mistake of trying to be too “friendly” with their customers. Chuck told us, “Customers are different from friends. A friendship is a give-and-take relationship. There is no saying that goes ‘Your friend is always right,’ but every customer is all too familiar with the expression ‘The customer is always right.’”

We don’t mean to say that you can’t be friends with your customers -- you certainly can be. You might even be best friends with them, but customer engagement is different from friendship. Customers can be friendly, but they have a whole different set of expectations compared to people who are your friends just for the sake of friendship. Gallup’s research into this area brings some clarity as to how these very special and unique relationships with customers are built.

Too many people spend money they haven't earned, to buy things they don't want, to impress people they don't like. Will Rogers

Tuesday, September 22, 2009

Plan for the best, expect it, and it will come. Me.

Monday, September 21, 2009

Just One Sale Away from Life Changing Success

Some days, you might wonder, when will success happen? When will I receive this or that? Believe and it will happen. And it will happen very quickly!

Think about all those who have gone before you, all the other entrepreneurs and marketers and sales people. Did they make their first million in one year? No. Did they have to deal with failure upon failure? Yes, they learned from their failures and moved forward, closer and closer to success.

Then, one day, after working hard attracting sales, prospects, new clients, customers, everything clicked. The sales became consistent. They went from trickling in to 2 a week to 5 a week and then so much more.

All that hard work finally paid off. All because you BELIEVED in yourself and your abilities to attract success.

You are just one sale away from Success. Be Success. Attract Success minded people like you!
Go marketers, sales people, and entrepreneurs - Keep believing!

The life of man is like a game with dice; if you don't get the throw you want, you must show your skill in making the best of the throw you get.

Friday, September 18, 2009

"Become known as a class act." Jack Canfield, The Success Principles

Thursday, September 17, 2009

"Success is a matter of understanding and religiously practicing specific, simple habits that always lead to success." Robert J Ringer

Wednesday, September 16, 2009

Sales/Marketers - What do you really want?

Sales and marketers and anyone on commission, this is for you. You work for every penny. Therefore, you probably set your goals too. Do your goals only involve money or do you want something money can buy?? For example, your goal might be to make $10,000 next month. The $10,000 represents the amount of money that it would take to buy something or to take some time off, either way you are buying something.

Make the goal something you can feel, or touch, or smell. Make it something that puts a smile on your face. Or something that would put a smile on your spouse's face.

What do you really want? This is your goal. Something really important to you. If it's that important to you, just ask for it. And then work towards it. You will be more likely to get what you want if you first know what you want.

Then.... do these steps to solidify your goal -- what you really want.
1. Write it down
2. Take the time to visualize getting this item, feeling it, smelling it.
3. If you can, test drive it or take a picture of your goal.
4. Tell the person your love about it

Have fun with your goal setting and you will be successful and abundant.

"Things may come to those who wait, but only the things left by those who hustle." Abraham Lincoln

Tuesday, September 15, 2009

Check out Top 10 Tips for Effective Internet Marketing Websites

Title: Top 10 Tips for Effective Internet Marketing Websites


"When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us." Helen Keller

Marketers/Sales... "All the resources we need are in the mind." Theodore Roosevelt

Monday, September 14, 2009

"Whatever may be said in the praise of poverty, the fact remains that it is not possible to live a really complete or successful life unless one is rich." Wallace D. Wattles